Terms and Conditions
InterPark will take reasonable steps to ensure that information on this site is up to date and correct however, all information is subject to change without notice and we do not warrant the accuracy, adequacy or completeness of information contained on this site.
Casual rates and conditions for parking are displayed at the entrance to each car park and this information should be referred to at the time of entry.
Any personal information provided to InterPark through this site will not be used for any purpose other than to provide you with information about products which may be suitable for you, without your explicit consent unless we are compelled to do so by law.
These are the Terms upon which we accept internet bookings on this website.
It is important that you read and understand these Terms before making your booking. By making your booking on this site, you accept to be bound by these Terms.
These Terms (which includes the additional signposted conditions of parking that are displayed at the entry to each Car Park) also set out the rules that you must follow when you park your Vehicle in any of the InterPark Car Parks.
In these Terms the following words or phrases have these meanings:
The words ” we”,” us” or” our” mean InterPark Australia Pty Ltd (ABN 83115170771).
The words “you” or”your” means any person who makes a booking or (where the context allows) uses a Car Park for the parking of a Vehicle.
“Booking Period” means the period commencing on the date that you specify for the date of entry to the Car Park, and ending on the date that you specify for leaving it.
“Car Park” means any car park controlled by us.
“Contract” means the contract formed between you and us from the time that you receive the Receipt (which Contract includes our standard additional terms and conditions that are posted on any sign at the entrance to the Car Park).
“Parking Rates” means the rates and charges stated on any board or notice at a Car Park.
“Receipt” means the emailed confirmation from us that your booking has been accepted.
“Vehicle” means any vehicle which you may park in a Car Park and includes any mechanical device on wheels or tracks, its equipment and accessories.
3.1 Acceptance of these Terms – If you make a booking on this site then you accept these Terms without qualification.
3.2 Exclusion of variations – These Terms apply to the exclusion of any other conditions. None of our employees, servants or agents has authority to vary or waive these Terms.
3.3 Sign posted conditions of parking – Additional conditions for parking in the Car Park are displayed at the entry to each Car Park. Those signposted conditions are in addition to and form part of these Terms. If there is any inconsistency between these Terms and those sign posted at the entrance to the Car Park, then these Terms will take precedence.
3.4 Amendment to these Terms – These Terms may be changed by us at any time and such changes will apply to all bookings made after such amendments have been posted on this website.
3.5 Statutory Rights – Nothing in these Terms affects your statutory rights.
3.6 Headings – Headings are for information only and do not affect the interpretation of these Terms.
3.7 Copyright – All copyright in these Terms and any material contained on the Domain Car Park website is the property of InterPark Australia Pty Ltd (ABN 83115170771).
3.8 Apply NSW law – These Terms and any Contract are governed by and will be construed in accordance with the laws in force in New South Wales and the parties submit to the jurisdiction of its courts.
4.1 Please read these Terms carefully – You will need to read and confirm that you have read these Terms before booking your space on this site. You will be bound by them once your booking is confirmed.
4.2 Booking Receipt – A booking is confirmed when we email you your Receipt to the email address you gave us on the website booking form. When you receive your Receipt you should check that the information on the Receipt is correct and let us know by email if it is not. You must quote the booking reference number on the Receipt if you wish to contact us about your booking.
4.3 Use and transfer of spaces – The booking and the resultant Contract is personal to you, and can only be used by you or someone authorised by you.
4.4 Size and height restrictions – We only accept bookings for cars, light utes and light vans. Size and height restrictions apply at some of our Car Parks. You should ensure that the Car Park you have chosen is suitable for your Vehicle’s size and height. Please contact us via phone or email if you wish to check whether your Vehicle is acceptable. Please note that you are not entitled to a refund if your Vehicle exceeds our size or height limits.
4.5 Change of Vehicle specifications – When you book your space, you must specify the registration number of the Vehicle. Your booking will only be valid for the Vehicle that has the specified registration number that you have booked for. You must change these details if you wish to use another vehicle. There is no additional fee if you change these details before your booked arrival time. These details can be changed by emailing us.
5.1 Payment by Credit Card – You must pay for your space by using any acceptable credit card set out on the website booking form. We may charge an additional fee for such payment by credit card, which may vary depending on which card you use. We do not accept payment by cash or cheque.
5.2 Administration fee – Your booking will incur a $5 non refundable administration fee when the booking is made.
5.3 Failure of payment – Your booking may be cancelled by us if your credit card payment fails. If we cancel your booking for this reason, then we will still charge you a $5 administration fee.
5.4 Payment policy – By booking on our website you agree that:
The space will be charged to you for each calendar day (or part thereof) of the Booking Period;
No refund will be made if your stay is shorter than the time specified in the Booking Period;
If you arrive early or leave late (so that your Vehicle is parked in the Car Park for any period of time outside your Booking Period), then you will be charged for the additional period you are in the Car Park at the sign posted Parking Rates specified at the entrance to that Car Park. Any such additional charge will be payable, even if your total stay is no longer than the Booking Period; and
The parking rate that you will be charged for any extra stay will be the rate that would have been charged for that extra time had you not booked your space.
5.5 Price includes GST – The price that you have been quoted for the space includes GST and is fixed when you make your booking. No further discounts apply.
6. CANCELLING YOUR BOOKING
6.1 24 hour notice of cancellation to receive a refund – You may cancel your booking, for any reason, at any time up to 24 hours prior to the start of the Booking Period. If you cancel with at least 24 hour notice, then you will receive a refund, less a $5 administration fee.
6.2 Cancellation must be by email – To cancel your booking, you must contact us by email quoting your name, address, vehicle registration, booking Receipt number and Booking Period. Cancellations will only be accepted by email.
6.3 Refunds policy – There will be no refund for your booking if you:Do not use the booking.
7. YOUR ENTITLEMENT TO PARKING
7.1 Reasonable endeavours – We will use reasonable endeavours to ensure that a space is available at the Car Park you nominated but availability of a space is not guaranteed. If the relevant car parking is not available, then the following will apply:
7.2 If all our Car Parks are full – In the unlikely event that we cannot accommodate your Vehicle at any of our Car Parks, then you will be entitled to a full refund of your booking fee.
7.3 We reserve the right to cancel your parking. In which case, you will be entitled to a full refund of your booking fee.
8.1 Substitution and/or refund is your only remedy – If we cannot accommodate your Vehicle for any reason, then you agree that such substitute parking and/or refund referred to in section 8, will be your only remedy against us. Subject to any law to the contrary, this will be the limit of our liability to you under the Contract.
8.2 Our liability for you or your Vehicle – We will not be liable to you for any loss or damage that you or your Vehicle may suffer unless the loss or damage is proven to be caused by the negligence, wilful act, default or breach of statutory duty by us, our employees, servants or agents.
8.3 Our liability for your luggage or property – We will not be liable to you for any loss or damage to your luggage or other property whilst in any Car Park or on the transport between a Car Park, unless the loss or damage is proven to be caused by the negligence, wilful act, default or breach of statutory duty by us, our employees, servants or agents.
8.4 Consequential losses – We will also not be liable to you for any special, incidental, indirect or consequential loss or damage suffered by you as a result of a breach by us of our obligations under these Terms and the Contract, whether we could have foreseen such losses or damages at the time.
8.5 Your liability to us – You indemnify us for any cost, expense, loss or damage suffered by us in connection with any death or personal injury of any person or any damages to any real and personal property caused directly or indirectly by you or your agent’s use of the Vehicle in the Car Park.
8.6 No limitation – Despite any other provision in these Terms, we do not exclude or limit the application of any statute where to do so would contravene that statute or cause any part of the Contract to be void. Nothing in these Terms limits our liability for personal injury or death to the extent caused by a negligent act or omission of us.
8.7 Trade practices requirements – Where the Trade Practices Act 1974 or other laws imply conditions or warranties in respect of this Contract and it is not lawful or possible to exclude them, our liability for any breach of such condition or warranty will be limited to the extent permitted by law, and at our option to the supplying of the services again or the payment of the cost of having the services supplied again.
9. FORCE MAJEURE
We are not liable for any delay or failure to perform our obligations under this Contract if such delay or failure is caused or contributed to by a Force Majeure. In this section Force Majeure means a circumstance beyond our reasonable control and which results in our being unable to observe and perform on time any obligation under this Contract. If a delay or failure by us to perform our obligations is caused or contributed to by a Force Majeure, the performance of our obligations will be suspended.
10. VALET PARKING
We reserve the right to Valet Park your Vehicle – We reserve the right to Valet Park your Vehicle and may notify you of this before or on your arrival. If we elect to Valet Park your Vehicle, then this will be done at no additional cost to you.
11. LINKS TO OTHER WEBSITES
Links to other websites are provided for your convenience. InterPark does not control these other websites and cannot be responsible for the content or accuracy of the information or other material on these websites. Unless expressly stated on this website, the provision of a link to an external website does not constitute an endorsement or approval of that website or any of the products or services on that website. You should seek independent expert advice if you have any concerns regarding what services, products or solutions may be suitable for you. We will not accept any liability for your access, use or reliance of those websites.
Before disclosing your personal information or using other websites, InterPark suggests you examine the terms and conditions of those websites, as they may differ from this website.
You must obtain InterPark written permission to make any hyperlinks with this website.
12. COMMENTS AND COMPLAINTS
Any comments or complaints relating to the booking procedure and these Terms should be made in writing to us at our address below or by e-mail via our contact us page. We endeavour to answer all complaints within 5 working days. Please assist by providing as much relevant information and detail as you can so that we have the best opportunity to investigate and take action on your complaint or comment.
Have a question for us?
Fill out this form and we will get back you