This page has all the answers to your questions and more. If in the unlikely event that this page doesn’t assist, please email us at email@example.com and we will get back to you within 3 working days. If it’s an emergency due to equipment in a car park, please call 92326046.
Bicycle Parking –
To see if you can park your bicycle at any of our car parks, simply go to https://www.interpark.com.au/car-parks/ , find your car park and click on the “other information” option.
Car Park Height –
Don’t want to take the roof off your vehicle? Well you can easily check the height restrictions for each car park by going to https://www.interpark.com.au/car-parks/ and clicking on the car park you wish to park at and then choosing the “other information” option. If you have a bus or extra large vehicle, please contact firstname.lastname@example.org for information. We will get back to you within 3 working days.
Casual Rates vs Flat Rates –
If you enter the car park during casual rate hours you will be charged casual rates even if the time your car is parked overlaps into the flat rate period. You need to enter the car park during flat rate hours to receive the special flat rate. Eg: if the flat rate starts at 5pm and you enter at 4pm, you will be charged the casual hourly rates applicable to that car park. You will not pay the first hour at the hourly rate then the flat rate from 5pm. If you enter after 5pm you will be charged the flat rate.
We are sorry to hear that you have a complaint and rest assured that InterPark takes all complaints very seriously so please email email@example.com . Please include as much information as possible including the car park, date, time and incident details so that we can take appropriate measures to amend the situation.
The best way to work out your trip which includes live directions and time it takes to travel to the destination- Go to google maps https://www.google.com.au/maps/ and click on the directions tab (insert image). Type in where you are coming from and then the car park address as to where you are going. You can find the car park addresses here: https://www.interpark.com.au/car-parks/ Simply click on the car park you are travelling to and the address will be right there for you to add to google maps destination. Easy as!
Disabled Parking –
To see if you can get disabled parking at any of our car parks, simply go to https://www.interpark.com.au/car-parks/ , find your car park and click on the “other information” option.
Early Bird –
This rate is for the all day parkers who commute to work. You need to enter the car park in the stipulated early bird time bracket for that specific car park and exit in the stipulated time bracket for that specific car park.
For example –
Early Bird Parking at St Margarets at Surry Hills: Enter before 9am (can exit any time), $16.
Another example is, 717 Bourke Street Melbourne: Enter between 6am and 10am and Exit between 3.00pm and midnight, $24.
For all rates please go to this page and look up your preferred car park and then click on the “rates” option: https://www.interpark.com.au/car-parks/
Holidays and Special Events –
If you need to know if we are open, our operating hours and our rates for holidays and special events, please go to https://www.interpark.com.au/car-parks/ , find your car park and click on the “rates” option.
Methods of Payments –
To see methods of payment available at any of our car parks, simply go to https://www.interpark.com.au/car-parks/ , find your car park and click on the “other information” option.
Motorbike Parking –
To see if you can park your motorbike at any of our car parks, simply go to https://www.interpark.com.au/car-parks/ , find your car park and click on the “rates” option.
Opening Hours –
To get all the opening hours and access times at our car parks is easy as! Simply go to https://www.interpark.com.au/car-parks/ , choose your car park and view the operating hours on that page. When a car park closes you cannot access your car, unless you have a permanent parking card, so please check the times if you are planning a late night.
Prebooking info –
We currently have no prebooking facilities at any of our car parks. We are developing an exciting app for prebooking which will be coming soon.
Permanent Parking –
If you are interested in our permanent parking facilities at any of our car parks in Australia, please email us at firstname.lastname@example.org and mention the car park you are interested in and your contact details. We will forward you all details including an application form and any specific deals in place at the moment.
You can easily work out the cost of your stay. Simply go to https://www.interpark.com.au/car-parks/ and find the car park you want to know about. Click on that car park, then once that is open, click on the rates tab. If you are staying overnight, please factor in the overnight fee.
If you believe you are eligible for a refund, we apologise for any inconvenience. Please email email@example.com and give us the following details so that we can investigate your claim.
Amount to be refunded:
BSB and Account number OR Credit Card Number (First 6 and last 4):
Reason for refund:
Receipt of payment: (such as the receipt stub issued when pressing the Receipt Button at the APM, or a print screen of a bank statement showing the transaction has gone through. Please note, if bank statement shows “Pending” waiting a few days until the transaction has cleared as this will not show on our Accounts).
Reserved and Unreserved–
We have both of these options available at various car parks. Reserved is where you have your own allocated spot at the car park. Unreserved is where you have a spot in the car park no matter what- but you just take whichever spot is available when you drive in. These are available through our permanent parking option. Please go to Permanent Parking in this FAQ section.